Customer Support
Required Skills and Experience:
Technical Support and Troubleshooting:
- Solid understanding of blockchain/DeFi technology and cryptocurrency transactions.
- Experience in setting up, managing, and recovering wallets across both decentralized finance (DeFi) and centralized finance (CeFi) platforms.
- Ability to guide users through DApp interactions and smart contract functionalities.
- Troubleshooting skills for token transfers, staking, and liquidity issues.
Community Engagement and Management:
- Experience managing online communities, with strong communication skills.
- Familiarity with social media platforms and community management tools.
- Organizing and leading community events and initiatives.
Feedback Collection and Product Improvement:
- Experience with user feedback collection methods and tools.
- Strong analytical skills to assess feedback and suggest improvements.
- Ability to work cross-functionally with product and development teams.
Security and Fraud Prevention:
- Knowledge of digital security practices and protocols.
- Experience in guiding users through security incident reporting and resolution.
- Familiarity with security policy communication and implementation.
- Keeping updated with exploits/vulnerabilities/patches, and associated mitigation practices.
Desired Skills:
Transaction Support:
- Understanding of blockchain transaction mechanics, including gas fees and transaction speeds.
- Ability to communicate complex concepts to users in a clear manner.
NFT Support:
- Knowledge of NFT minting, trading, and marketplace operations.
- Ability to address complex queries related to NFT activities.
Governance and Voting:
- Understanding of DAO operations and governance structures.
- Experience in guiding users through voting processes and governance participation.
Compliance and Regulatory Assistance:
- Familiarity with AML, KYC, and other regulatory compliance matters.
- Experience with identity verification processes and compliance education.
Onboarding for Developers and Creators:
- Technical expertise to support developers and creators using platform APIs.
- Resources and support experience for developers building DApps or creating NFTs.
Training Provided:
- PAW-specific platform training.
Role Duties:
Technical Support and Troubleshooting
- Familiarity with AML, KYC, and other regulatory compliance matters.
- Experience with identity verification processes and compliance education.
Educational Resources
- Familiarity with AML, KYC, and other regulatory compliance matters.
- Experience with identity verification processes and compliance education.
Community Engagement and Management
- Familiarity with AML, KYC, and other regulatory compliance matters.
- Experience with identity verification processes and compliance education.
Feedback Collection and Product Improvement
- Familiarity with AML, KYC, and other regulatory compliance matters.
- Experience with identity verification processes and compliance education.
Security and Fraud Prevention
- Familiarity with AML, KYC, and other regulatory compliance matters.
- Experience with identity verification processes and compliance education.
Transaction Support
- Familiarity with AML, KYC, and other regulatory compliance matters.
- Experience with identity verification processes and compliance education.
NFT Support
- Familiarity with AML, KYC, and other regulatory compliance matters.
- Experience with identity verification processes and compliance education.
Governance and Voting
- Familiarity with AML, KYC, and other regulatory compliance matters.
- Experience with identity verification processes and compliance education.
Compliance and Regulatory Assistance
- Familiarity with AML, KYC, and other regulatory compliance matters.
- Experience with identity verification processes and compliance education.
Onboarding for Developers and Creators
- Familiarity with AML, KYC, and other regulatory compliance matters.
- Experience with identity verification processes and compliance education.
Design and Brand Development
Required Skills and Experience:
Branding and Visual Identity:
- Experience in developing a unique visual identity that aligns with a brand’s values and mission.
- Skilled in creating logos, color schemes, typography, and comprehensive brand elements suitable for the Web3 space.
- Ability to establish and maintain brand guidelines to ensure consistency across various platforms.
Marketing and Promotional Materials:
- Proficiency in designing a range of digital marketing materials, including social media graphics and email newsletters.
- Expertise in creating visual content for token launches, NFT drops, infographics, and explainer videos.
- Experience in designing presentations and pitch decks for diverse audiences including investors and partners.
Desired Skills:
Collaborative Design Initiatives:
- Strong interpersonal skills to engage with the Web3 community and lead collaborative design initiatives.
- Ability to integrate community feedback into design processes.
- Close collaboration with cross-functional teams to ensure design coherence with technical and user requirements.
Training Provided:
- Specific training on PAW’s utilities and tech stack.
- Required design tools and assets.
- An internal brand kit outlining PAW’s specific branding guidelines.
- Updates on the latest design trends and tools in the Web3 and blockchain industry.
Role Duties:
Branding and Visual Identity
- Maintain the visual identity for PAW communicates with our brand's values and mission.
- Create brand guidelines to ensure consistency across all marketing materials, utilities, and community channels.
Marketing and Promotional Materials
- Design digital marketing materials such as advertisement banners, social media graphics, and email newsletters to promote PAW and its partners.
- Create infographics and videos that explain complex concepts in an accessible way.
- Work on presentations and pitch decks for investors, partners, and community events.
- Craft educational courses and resources for PAW Academy.
Collaborative Design Initiatives
- Engage with the PAW community through collaborative design initiatives, workshops, and hackathons to gather insights.
- Work closely with developers, department managers, and the community to ensure design decisions align with technical capabilities and user needs.
Marketing and Growth: Remote and In-Person
Remote Role:
Required Skills and Experience:
Online Community Engagement:
- Actively engage in online blockchain, NFT, and DeFi communities.
- Experience building relationships through digital platforms like Discord, Telegram, Twitter, and Reddit.
Digital Partnership Proposals:
- Craft digital partnership proposals highlighting mutual benefits.
- Identify and connect with potential partners online aligned with PAW's goals.
Virtual Co-marketing Initiatives:
- Propose and execute online joint marketing campaigns.
- Organize virtual events to unite communities.
Content Collaboration:
- Co-create digital educational content.
- Engage in collaborative online media efforts.
Affiliate and Referral Programs (Digital):
- Design and manage online affiliate programs.
- Drive digital program performance strategies.
Desired Skills:
- Digital marketing analytics.
- Virtual event planning.
- Online community management.
Training Provided:
- PAW-specific platform training.
- PAW marketing and scheduling platform training.
Role Duties:
Online Community Engagement:
- Form relationships and engage with users across blockchain, NFT, and DeFi communities on digital platforms such as Discord, Telegram, Twitter, and Reddit.
Digital Partnership Proposals:
- Create and send partnership proposals via email or online platforms, detailing the potential for mutual growth and collaboration with aligned companies and projects.
Virtual Co-marketing Initiatives:
- Design and implement co-marketing campaigns, including joint webinars, shared social media efforts, and co-authored blog posts, leveraging digital channels for broad audience reach.
Content Collaboration:
- Collaborate with partners to produce educational and thought-leadership content, utilizing digital mediums for dissemination.
Affiliate and Referral Programs:
- Develop and oversee digital affiliate and referral programs to encourage online promotion of PAW services and products, tracking performance and adjusting strategies as needed.
In-Person Role:
Required Skills and Experience:
Networking at Events:
- Experience networking at blockchain and cryptocurrency events.
- Build relationships with potential partners at meetups and conferences.
In-Person Partnership Proposals:
- Develop in-person partnership proposals.
- Reach out to companies and projects at industry events.
Organizing Co-marketing Events:
- Plan and execute shared in-person marketing events.
- Build community unity through physical events.
Collaborative Product Demonstrations:
- Present interoperable product solutions at industry gatherings.
- Engage with partners to showcase products or services at events.
NFT and Metaverse Event Collaborations:
- Coordinate with NFT creators for event-exclusive digital assets.
- Explore in-person metaverse collaboration opportunities.
Desired Skills:
- Event management and logistics.
- Public speaking and presentation skills.
- Relationship-building in professional settings.
Training Provided:
- PAW Chain’s specific market positioning and product offerings.
- Latest trends in blockchain and DeFi marketing strategies.
Role Duties:
Networking and Community Engagement:
- Attend blockchain and cryptocurrency conferences, meetups, and webinars to establish and nurture relationships with potential partners and community members.
Partnership Proposals:
- Personally deliver tailored partnership proposals at industry events, showcasing how collaboration with PAW can offer mutual benefits based on shared goals and values.
Co-marketing Initiatives:
- Organize and manage joint marketing events such as community meetups, workshops, and promotional events to engage both communities in person.
Collaborative Product Offerings:
- Work directly with partners to explore and develop integrated product or service offerings, presenting these collaborations at industry gatherings.
NFT and Metaverse Partnerships:
- Facilitate real-world connections with NFT artists and metaverse platforms, planning co-branded asset launches and shared experiences that can be promoted at live events.
Project Onboarding
Required Skills and Experience:
Research and Identify Alignment:
- Expertise in conducting in-depth research to understand potential collaboration projects fully.
- Ability to discern and articulate mutual benefits for both PAW and the partner organization.
Engage in Their Community:
- Active participation and contribution to potential partners' communities.
- Skill in offering valuable insights and assistance within these communities.
Leverage Existing Networks:
- Utilize personal and professional networks for introductions.
- Regular attendance at industry events for networking opportunities.
Create a Tailored Proposal:
- Experience in crafting personalized proposals that highlight the unique benefits of a collaboration.
- Ability to concisely outline the advantages for both parties involved.
Desired Skills:
Utilize Social Media and Professional Platforms:
- Proficient use of platforms like LinkedIn and Twitter to connect with project founders or team members.
Offer a Pilot or Proof of Concept:
- Propose and manage small-scale pilots or proofs of concept to demonstrate collaboration potential.
Be Open and Transparent:
- Clear communication of PAW’s goals and capabilities.
- Open discussion of expectations from the partnership.
Provide Clear Communication Channels:
- Ensure responsive contact methods are in place for potential partners.
- Follow-up respectfully and professionally when necessary.
Show Commitment to the Web3 Ethos:
- Demonstrate a deep understanding of decentralization, community engagement, and collaboration.
Attend and Present at Web3 Conferences:
- Increase PAW’s visibility and networking opportunities through active conference participation.
Training Provided:
- In-depth understanding of PAW’s technology and ecosystem.
- Effective communication and negotiation skills.
Role Duties:
Research and Identify Alignment
- Understand Their Project: Deeply research potential collaboration projects. Understand their goals, technology, community, and current initiatives.
- Identify Mutual Benefits: Look for ways in which a collaboration could benefit both parties, whether through technology integration, community engagement, or shared marketing efforts.
Engage in Their Community
- Participate Actively: Before reaching out, become an active member of their community. Engage in discussions on platforms like Discord, Twitter, or forums.
- Contribute Value: Offer insights, help answer questions, and provide value to their community. This establishes a positive initial relationship.
Leverage Existing Networks
- Use Your Network: Utilize your existing network to find mutual connections who can introduce you to the team behind the project. A warm introduction is often more effective than a cold outreach.
- Attend Industry Events: Blockchain conferences, hackathons, and meetups are great places to meet team members of other projects in a professional yet informal setting.
Create a Tailored Proposal
- Personalize Your Approach: When you reach out, make sure your proposal is personalized to their project. Show that you've done your homework and understand how the collaboration could specifically benefit them.
- Highlight Key Benefits: Clearly outline the advantages of the collaboration for both parties. Be concise and focus on the value proposition.
Utilize Social Media and Professional Platforms
- LinkedIn: Professional platforms like LinkedIn can be an appropriate channel to connect with the founders or team members of the project.
- X: Many Web3 projects and their team members are active on X (Twitter). Engaging with their content and reaching out through this platform can be effective.
Offer a Pilot or Proof of Concept
- Start Small: Propose a small-scale pilot or proof of concept that doesn't require a significant commitment from either party. This can help both teams assess the potential of a larger partnership.
- Demonstrate Potential: Use the pilot as an opportunity to demonstrate how the collaboration can work and the value it can bring.
Be Open and Transparent
- Share Your Vision: Be clear about your goals, capabilities, and what you're looking for in a collaboration. Transparency builds trust.
- Discuss Expectations: Openly discuss what each party expects from the collaboration to ensure alignment and avoid misunderstandings later on.
Provide Clear Communication Channels
- Easy Contact: Once you've reached out, make sure to provide clear and easy ways for them to respond. Whether it’s through email, a phone call, or a meeting request, the easier it is to reply, the more likely you'll get a response.
- Follow-Up Respectfully: If you don’t hear back, it’s appropriate to send a polite follow-up message. However, respect their decision if they're not interested or don’t see a fit at the moment.
Show Commitment to the Web3 Ethos
- Emphasize Community and Decentralization: Show that you understand and are committed to the principles of decentralization, community engagement, and open-source collaboration.
- Highlight Long-Term Vision: Projects are more likely to collaborate if they see a long-term partner aligned with their values and vision for the future of Web3.
Attend and Present at Web3 Conferences
- Visibility: Increase your project's visibility by attending, presenting, or even sponsoring Web3 conferences. This can make it easier to approach other projects as they become familiar with your work.
- Networking Opportunities: Use these events as opportunities to schedule meetings or informal gatherings with projects you’re interested in collaborating with.
